How does therapist matching work?

What does the matching questionnaire ask?

The matching questionnaire takes about two minutes and asks for the details a therapist would want before a first conversation. It begins with the body area that is bothering you, how the problem started and how long it has been going on. Then it asks what the problem stops you from doing, whether that is sleeping through the night, sitting through a commute on Keystone Parkway or finishing a run on the Monon Trail.

A short safety screen comes next, covering symptoms that need a physician or emergency care rather than a therapist. The remaining questions cover any care you have already had, your goals, how you plan to pay and your ZIP code, when you are available, any preference about the therapist you see, and how to reach you. Nothing on the form is a diagnosis, and nothing you write commits you to booking.

• Body area, how it started and how long it has lasted
• What the problem limits at work, in sport or at home
• A safety screen for symptoms that need medical care first
• Care you have had so far, and what you want to get back to
• How you plan to pay, your ZIP code and your availability
• Any therapist preference, plus the best way to contact you

Who reads my answers, and how is a therapist chosen?

People read your answers, not software. The matching team looks at what you wrote, the preferences you gave and the hours you can keep, then proposes a therapist in the network whose clinical focus, availability and insurance participation fit. There is no automated score ranking you against other requests, and no algorithm deciding who you see. If something in your answers is unclear, the team may call or text to ask a follow-up question first.

Fit has three parts. Clinical focus means the therapist regularly works with problems like yours, whether that is a running injury, recovery after an operation or a balance concern after a fall. Schedule means the therapist’s hours line up with the availability you gave inside the facility’s opening hours. Coverage means the matching team has checked which therapists in the network work with your plan before you book, so you are not sent to an office your insurance will not pay.

What happens after a therapist is proposed?

The therapist’s office takes over from there. Someone from that office calls or texts you, usually within one business day, to introduce the practice, confirm your insurance benefits or self-pay arrangement and book your evaluation. From that point on, scheduling, records and billing belong to the therapist’s office, because every therapist in the network is an independent licensed practice and not an employee of the network.

Your first appointment is the evaluation, which the first visit guide walks through step by step. It takes place in a private suite inside FlexWerk at Carmel City Center, a closed room with a lifting rack, cable system, dumbbells, a bench and a wall screen, with lighting and music you can adjust. Every session is one-on-one with your therapist, and nobody else shares the room or the appointment.

1. Complete the two-minute questionnaire online.
2. The matching team reads it and proposes a therapist in the network.
3. The therapist’s office calls or texts you, usually within one business day.
4. The office confirms your benefits and books your evaluation.
5. You meet your therapist one-on-one in a private suite at Carmel City Center.

What if the first match is not the right fit?

Ask for another. If the proposed therapist’s hours do not work, the office turns out not to take your plan, or the first conversation simply does not feel right, tell the matching team and they will propose a different therapist in the network. Nothing about the first proposal obligates you to book, and asking for a second one is not awkward; it is part of the job.

The same door stays open once care has started. If you and your therapist turn out not to be a good pair, you can come back to the matching team and ask to be matched again, and it helps to say what was missing so the next proposal lands better. Because each therapist is a separate practice, your records stay with the office that created them, and you can ask that office to share them with the next therapist.

What does the network do, and what does it leave to the therapist?

The network matches and coordinates, and that is the whole job. It does not evaluate, diagnose, treat or bill, and it does not employ the therapists. Each therapist in the network is an independent practice, licensed in Indiana, responsible for your evaluation, diagnosis, treatment, records and billing. Indiana’s direct access rule applies to that therapist, which means they can evaluate and treat you without a referral for up to 42 calendar days from your first treatment.

Matching is free and carries no obligation. There is no charge for the questionnaire, the matching team’s work or the phone conversation, and you can stop at any point without explaining yourself. The cost of therapy itself is set by the therapist’s office and depends on your plan, which the cost and insurance page explains. If your plan requires a referral even though state law does not, the therapist’s office will tell you when it confirms your benefits.

• Reads your questionnaire and proposes a therapist whose focus, schedule and coverage fit
• Checks which therapists in the network work with your plan before you book
• Hands you to the therapist’s office to confirm benefits and schedule the evaluation
• Proposes another therapist if the first match is not right